FAQ — Proplysis

Common questions

Questions we actually get

Plain-English answers to the most common things traders ask. No jargon.

How does the whole thing work, from purchase to seeing my numbers?Why does my history start the day I connected?What happens to my data if I disconnect?What do "Failed", "Access ended", and the other labels mean?When do I have dashboard access?Is Proplysis really free? What's the catch?When do I get the trophy?Why are my dashboard numbers ~15 minutes behind or slightly conservative?

How does the whole thing work, from purchase to seeing my numbers?

1
Buy a challenge through our link or code. You purchase your evaluation from the prop firm using our affiliate link or discount code — that's what unlocks the dashboard for free. We never sell the challenge; the firm does.
2
We pick up your purchase. Your purchase-confirmation email is read and the key details (firm, account size, account number, order ID) are extracted, which creates your purchase record and an account slot to hold that challenge.
3
Verify your account. Email/identity verification flips your profile to verified, which is what gates dashboard access.
4
Connect your trading account. Tradovate and cTrader connect by sign-in (OAuth). TradeLocker connects by credentials. Other platforms support CSV import.
5
We match the connected account to your slot (auto-link). Either an exact account-number match, or — if only one challenge for that firm is open — a single-firm match. If we can't match it automatically, the account shows under "Needs Attention" with options to fix it.
6
We start syncing. A background worker pulls your trades and your balance/equity and stores them. Note: for live-broker connections we build your history forward from when you connect — we can't backfill trades that happened before you linked.
7
Your rules get evaluated. From your firm's program rules we compute your drawdown floor and peak, daily-loss usage, and profit-target/consistency progress — and set your account's stage automatically (e.g. failed on a breach, passed on a realized pass).
8
You see your numbers. The dashboard turns the stored trades, equity snapshots, and firm rules into your KPIs, equity curve, drawdown floor, daily P&L, consistency, and payout eligibility.
9
If you pass and get funded: the firm issues a brand-new funded account. Connect it, then confirm it on the accounts page ("This is my funded account") — your slot moves to funded and your eval history stays attached underneath.

What each button on a card does

Sync — Active, linked account

Pulls fresh trades and balance/equity now instead of waiting for the next scheduled sync.

Disconnect — Active, linked account

Stops syncing and hides the account. Requires a strong confirm: it explains exactly what's lost (Case A = restored on reconnect / Case B = permanently gone) and makes you type "I Confirm Disconnection." It never deletes already-saved trades or equity.

Reconnect — Disconnected slot

Re-links a previously disconnected account.

"I bought this through Proplysis" — starts matching a connected account to a purchase we haven't linked yet.

This is my funded account → — Needs-Attention card (when you have an eval/passed slot)

Confirms a newly-connected account as your funded account and advances the slot to funded.

Link to an existing account — Needs-Attention card

Manually attaches the connection to one of your open slots.

Remove — Needs-Attention card

Deletes an unmatched connection. Nothing journaled is lost — an unmatched account has no saved trades.

Why does my history start the day I connected?

Live-broker connections (Tradovate, cTrader, TradeLocker) don't expose a full historical feed, so we build your equity curve and trade history forward from the moment you link. Trades before that aren't backfilled. Everything from connection-day onward is live.

What happens to my data if I disconnect?

Disconnect soft-hides the account and stops syncing; it does not wipe what's already saved. Case A — we persist your trades and equity — everything comes back on reconnect. Case B— the source can't be replayed — some data is permanently lost, and we make you acknowledge that before confirming. Which case applies is shown in the disconnect confirmation modal before you take the action.

What do "Failed", "Access ended", and the other labels mean?

Every account has two independent labels:

Stage — where you are in your eval journey: evaluation → passed → funded → live, or Failed(you busted the drawdown). Failed is a stage, not a death sentence — the account stays in your list so you can review it. We never call it "blown."
Status — your entitlement: active, disconnected, or Access ended (entitlement pulled due to refund, chargeback, or admin action). These are independent — an account can be failed+active (eval over, slot still yours) or funded+disconnected (you disconnected your funded account).

When do I have dashboard access?

Your dashboard is fully unlocked when you have at least one active account in evaluation, passed, funded, or live stage. If every account is failed, disconnected, or access-ended, the dashboard locks and prompts you to buy another challenge through us to regain access.

Is Proplysis really free? What's the catch?

Yes. The dashboard is free in exchange for buying your prop-firm challenge through our affiliate link or discount code. We earn an affiliate commission from the firm; you pay the firm the same price either way. No subscription, no paywall, no upsell — the purchase is the gate and everything behind it is yours.

When do I get the trophy?

The trophy ships on your first payout, not when you pass the challenge. It celebrates getting paid — the thing that actually matters. Passing is just the start of the real work.

Why are my dashboard numbers ~15 minutes behind or slightly conservative?

Proplysis is a mirror of your account, not a live trade ticket. We pull from your firm's platform on a schedule (about every 15 minutes), so your balance, equity, and open P&L can lag your broker by a few minutes. Always check the firm's own platform for the exact live number before you act on a rule limit.

Your equity curve builds forward from when you connect. Some platforms don't give us your full trade history, so the curve starts at connection and grows as we sync — it isn't backfilled to your account's first-ever trade.
We err on the safe side. When a rule could be read two ways, the dashboard takes the more conservative reading, so it may flag you as closer to a limit than the firm does — never the reverse.